Help Desk Incidents Information
Open Incidents	70
Incidents Solved in the Past 7 Days	159
Average Solve Time for the Past 7 Days	5.21 days
Tickets Closed on First Response Past 7 Days	61(38.4%)
Inbound Internet Traffic	23.17 Mb/s
Outbound Internet Traffic	5.62 Mb/s
Total Incoming Email	1947
Spam Blocked	1818
Spam % of Total Email	93.4%